View Cabinet Decision Record

Cabinet Decision: 18th April 2013
Title of Item/Report
Task and Finish Review of Community Safety and Security Services
Record of the Decision
Consideration was given to a report on the Task and Finish Review of Community Safety and Security Services.

The report presented the Environment Select Committee findings following the Task and Finish Review of Community Safety and Security Services. The review considered evidence regarding performance of the services, including corporately collected data and Crime Statistics, while also examining the results of various customer feedback and resident surveys that had previously been carried out.

RESOLVED that:-

1. Collaboration between Tees Valley Authorities regarding the provision of CCTV / community alarm services infrastructure be supported.

2. The development of Flare to enable members of the public access to review their cases and check progress in the first instance be supported.

3. Vela review the impact of the current review of the concierge services within 12 months following its introduction. The review should include:-

• A customer satisfaction survey
• Log of incidents that has occurred
• An assessment of whether there has been any impact in terms of resident’s social isolation that may have resulted from the changes
Reasons for the Decision
An Efficiency, Improvement, and Transformation review of the service was carried out in 2011/12, which identified savings of approximately £152,000 by deleting vacant posts. Cabinet suggested that further work be undertaken to focus on residents’ satisfaction, and service improvement and transformation opportunities.
Alternative Options Considered and Rejected
None
Declared (Cabinet Member) Conflicts of Interest
None
Details of any Dispensations
N/A
Date and Time by which Call In must be executed
Midnight on Friday, 26th April 2013
Attachment

Date of Publication: 22 April 2013


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