Stockton-on-Tees Borough Council

Big plans, bright future

Corporate, Adult Services & Social Inclusion Select Committee Minutes

Date:
Tuesday, 30th June, 2009
Time:
9.30am
Place:
Ground Floor Committee Room, Town Hall, High Street, Stockton-on-Tees. TS18 1AU
 
Please note: all Minutes are subject to approval at the next Meeting

Attendance Details

Present:
Cllr Mick Stoker (Chairman), Cllr Mrs Lynne Apedaile, Cllr Aidan Cockerill, Cllr Mrs Suzanne Fletcher, Cllr Miss Tina Large, Cllr Andrew Larkin, Cllr Mrs Jean O'Donnell, Cllr Roy Rix,
Officers:
Mrs B Brown (PPC), R Kench (CESC), Mrs T Harrison and Mrs J Trainer (LD)
In Attendance:
John Rylance (IDeA)
Apologies for absence:
Cllr Mick Womphrey, Mrs C Clark, Mrs T Fraser
Item Description Decision
Public
CAS
10/09
DECLARATIONS OF INTEREST
There were no declarations of interest.
CAS
11/09
MINUTES OF THE MEETING HELD ON 18TH MAY 2009
CONCLUDED that:

1. The draft minutes of the meeting held on 18th May 2009 be agreed as a correct record and be forwarded on to Council for consideration.

2. Recommendation 12 of the Voluntary Community Sector review be followed up at a future meeting.
CAS
12/09
SCRUTINY REVIEW OF COMMUNICATIONS, CONSULTATION AND ENGAGEMENT
CONCLUDED that:

1. Discussion regarding 'Branding' to take place at a future meeting.

2. Members to submit suggestions to improve communication for the meeting on 27th July 2009.

3. Information be provided on the number of charges made for requests under the Freedom of Information Act.
CAS
13/09
WORK PROGRAMME
CONCLUDED that the next meeting will be held on 27th July 2009.
9.30 - 11.30am

Preamble

ItemPreamble
CAS
11/09
Members considered the draft minutes of the meeting held on 18th May 2009.

A request was put forward for recommendation 12 of the Voluntary Community Sector review to be followed up at a future meeting.
CAS
12/09
Members were provided with a presentation which gave a description of the current services in relation to communication i.e. service providers, costs, performance, key challenges and outcomes of consultation regarding current services.

Officers advised that the Councils communications department were experiencing greater pressure to find alternative ways of communicating. Stockton Council were using new technologies such as Facebook and Twitter as alternative forms of communication, however this required development of the Councils Information Technology.

Discussion took place regarding the ‘Branding' of the Council and the area; Officers felt this was essential to improving public perception and satisfaction, inward investment and tourism. Members raised concerns regarding the potential cost of ‘Branding', it was suggested that this be discussed further at another meeting.

Members observed that a great deal of information was sent out but it was also important to provide information and explanations when things had gone wrong or there was bad news to report.

The representative from the IDeA provided the following insights:

- Communication and engagement could not be separated.
- Communication was not just about press releases, it involved many elements including Council buildings, Councillors and employees.
- Improvements to core services would improve the overall opinion of the Council.
- Residents should be informed what the Council had and was continuing to do for them.
- The Council needed to decide how it wanted to be perceived and then make the necessary changes.
- Technology was important in relation to communication.
- Employees held a key role in communications and promoting a positive image of the Council.
- If the Council want further input from residents the Council needed to show that it had listened to residents.

The Chair requested that Members thought about things that could be done to improve communication for discussion at the meeting on 27th July 2009.

Members queried the number of times the Council had charged for providing information requested under the freedom of information act and asked for the information to be provided at the next meeting.
CAS
13/09
Consideration was given to the work programme and project plan. The next meeting would be 27th July at which Members would be provided with further baseline information.

Can't find it

Can't find what you're looking for? Let us know and we'll do our best to point you in the right direction