Environment Select Committee Minutes

Date:
Monday, 23rd June, 2008
Time:
2.00pm
Place:
Ground Floor Committee Room, Town Hall, High Street, Stockton-on-Tees
 
Please note: all Minutes are subject to approval at the next Meeting

Attendance Details

Present:
Cllr Mrs Maureen Rigg (Chairman), Cllr Dick Cains, Cllr Mrs Ann Cains (Vice Councillor Mick Stoker), Cllr Colin Leckonby, Cllr Roy Rix, Cllr Michael Smith, Cllr Mick Womphrey
Officers:
Mrs D Hurwood (R), Mrs T Harrison and D Ladd (LD)
In Attendance:
Cllr Maurice Frankland
Apologies for absence:
Cllr Andrew Larkin, Cllr Mick Stoker, Cllr Bill Woodhead
Item Description Decision
Public
ENV
9/08		 DECLARATIONS OF INTEREST
Preamble
 
ENV
10/08		 DRAFT MINUTES OF THE MEETING HELD ON 9TH JUNE 2008
Preamble
CONCLUDED that:-

1. The minutes of the meeting held on the 9th June 2008 be approved and forwarded on to Council for consideration.

2. The Scrutiny Officer will investigate cube toys that could be fixed in place in reception areas frequented by people with children.
ENV
11/08		 SCRUTINY REVIEW OF CUSTOMER FIRST
Preamble
CONCLUDED that the evidence be noted.
ENV
12/08		 WORK PROGRAMME
Preamble
CONCLUDED that the work programme be noted.
2.00 - 4.00pm

Preamble

ItemPreamble
ENV
9/08		There were no declarations of interest.
ENV
10/08		Consideration was given to the draft minutes of the meeting held on the 9th June 2008.

The Chair advised that further to the discussion on toys in receptions, she had observed on a recent visit to a hospital reception, that there were cube toys that were secured to the floor. Four children could comfortably play with the toys at any one time, yet they were safe as there were no removable parts so did not present a health and safety issue. The Chair requested more information on the toys.
ENV
11/08		The following evidence was received by the Committee:-

- Customer First Officers Workshops - Services currently completing Customer First Stage 2
- Customer First Officers Workshops - Services completed Customer First stage 2 or at Final Assessment Stage
- Responses to questions sent to current Chartermark holders
- Mapping Customer Service Excellence (The Government Standard) with Customer First Stage 2 (SBC Standard) and then with Council-wide activities.
ENV
12/08		Members considered the work programme.

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